Honey is shipped packed securely. If you have paid for insurance then if your jar breaks or leaks, we can arrange either a return(if you desire AND if we have honey), or a refund. Other items will be treated similarly though we’re more apt to be able to replenish inventory on non-honey items.
We typically ship in 24-72 hours but sometimes holidays and weekends interfere with that. If so you will be notified.
We do not sell, trade or otherwise use any of your information except to ship your products. We value your privacy as much as we value our own. It’s as simple as that.